.panel{--font: "Plus Jakarta Sans", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--radius-sm: 10px;--radius-md: 14px;--radius-lg: 18px;--radius-xl: 24px;--radius-2xl: 28px;--shadow-sm: 0 2px 8px rgba(0,0,0,.06);--shadow-md: 0 8px 24px rgba(0,0,0,.08);--shadow-lg: 0 16px 48px rgba(0,0,0,.12);--shadow-glow: 0 0 0 1px rgba(0,0,0,.04);--transition: .18s ease;--sidebar-w: 260px;--header-h: 64px;--ticket-list-w: 380px}.panel:not(.dark){--bg-page: #f3f4f6;--bg-card: #ffffff;--bg-elevated: #ffffff;--bg-hover: #e5e7eb;--sidebar-bg: #ffffff;--sidebar-text: #111827;--sidebar-text-muted: #6b7280;--sidebar-accent: #2563eb;--text: #111827;--text-muted: #6b7280;--border: #e5e7eb;--accent: #2563eb;--accent-hover: #1d4ed8;--accent-soft: #dbeafe;--success: #2563eb;--warning: #2563eb;--danger: #dc2626;--open: #2563eb;--resolved: #2563eb}.panel.dark{--bg-page: #050509;--bg-card: #0b0b10;--bg-elevated: #101018;--bg-hover: #141422;--sidebar-bg: #020617;--sidebar-text: #e5e7eb;--sidebar-text-muted: #9ca3af;--sidebar-accent: #3b82f6;--text: #e5e7eb;--text-muted: #9ca3af;--border: #1f2933;--accent: #3b82f6;--accent-hover: #2563eb;--accent-soft: #1d4ed8;--success: #3b82f6;--warning: #3b82f6;--danger: #ef4444;--open: #3b82f6;--resolved: #3b82f6}.panel{--text-base: 14px;--text-sm: 12px;--text-xs: 11px;--text-lg: 18px;--text-xl: 20px;--text-2xl: 26px;--leading-tight: 1.3;--leading-normal: 1.55;--leading-relaxed: 1.7;--tracking-tight: -.02em}*{box-sizing:border-box}html,body,#app{height:100%}body{margin:0;font-family:var(--font);font-size:var(--text-base);line-height:var(--leading-normal);letter-spacing:.01em;background:var(--bg-page);color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background var(--transition),color var(--transition)}.panel{min-height:100vh;display:flex;flex-direction:column}.main{flex:1;padding:0}.auth-section{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:32px;background:var(--bg-page)}.panel.dark .auth-section{background-image:none}.auth-box{width:100%;max-width:420px;padding:48px 44px;background:var(--bg-card);border-radius:var(--radius-2xl);box-shadow:var(--shadow-lg),var(--shadow-glow);border:1px solid var(--border);transition:box-shadow var(--transition),transform var(--transition)}.auth-box:focus-within{box-shadow:0 24px 56px #0000001f,0 0 0 1px var(--accent)}.auth-title{margin:0 0 36px;font-size:var(--text-2xl);font-weight:700;line-height:var(--leading-tight);color:var(--text);text-align:center;letter-spacing:var(--tracking-tight)}.auth-box .form-group{margin-bottom:22px}.auth-box .form-group:last-of-type{margin-bottom:28px}.auth-input{width:100%;padding:16px 18px;background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);font-size:16px;font-family:var(--font);color:var(--text);transition:border-color var(--transition),box-shadow var(--transition)}.auth-input::placeholder{color:var(--text-muted)}.auth-input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.auth-submit{width:100%;padding:16px 24px;font-size:16px;font-weight:600;font-family:var(--font);background:var(--accent);color:#fff;border:none;border-radius:var(--radius-md);cursor:pointer;transition:background var(--transition),transform .1s ease,box-shadow var(--transition);box-shadow:0 4px 14px #0891b259}.panel.dark .auth-submit{box-shadow:0 4px 14px #58a6ff40}.auth-submit:hover:not(:disabled){background:var(--accent-hover);transform:translateY(-2px);box-shadow:0 6px 20px #0891b266}.auth-submit:active:not(:disabled){transform:translateY(0)}.auth-submit:disabled{opacity:.6;cursor:not-allowed}.auth-error{margin-bottom:22px;padding:14px 18px;background:color-mix(in srgb,var(--danger) 12%,transparent);color:var(--danger);border:1px solid color-mix(in srgb,var(--danger) 35%,transparent);border-radius:var(--radius-md);font-size:14px;font-weight:500}.auth-version{margin-top:28px;text-align:center;font-size:var(--text-xs);color:var(--text-muted);letter-spacing:.03em}.dashboard{display:flex;flex-direction:column;min-height:100vh;background:var(--bg-page);transition:background var(--transition)}.top-header{display:flex;align-items:center;justify-content:space-between;height:var(--header-h);padding:0 28px;background:var(--bg-card);border-bottom:1px solid var(--border);box-shadow:var(--shadow-sm);transition:background var(--transition),border-color var(--transition)}.logo{display:flex;align-items:center;color:var(--text)}.logo-svg{display:block;height:36px;width:auto;max-width:180px}.logo-svg path[fill=currentColor]{fill:currentColor;transition:fill var(--transition)}.top-header .header-right{display:flex;align-items:center;gap:16px}.btn-icon-header{padding:12px;background:var(--bg-hover);border:1px solid var(--border);color:var(--text-muted);cursor:pointer;border-radius:var(--radius-md);transition:color var(--transition),background var(--transition),border-color var(--transition)}.btn-icon-header:hover{color:var(--text);background:var(--bg-elevated);border-color:var(--text-muted)}.theme-icon{width:22px;height:22px;display:block;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.user-menu{position:relative}.user-menu-trigger{display:flex;align-items:center;gap:10px;padding:10px 16px;background:var(--bg-hover);border:1px solid var(--border);color:var(--text);font-size:15px;font-weight:600;font-family:var(--font);cursor:pointer;border-radius:var(--radius-md);transition:background var(--transition),border-color var(--transition)}.user-menu-trigger:hover{background:var(--border)}.user-chevron{font-size:10px;color:var(--text-muted);opacity:.9}.user-dropdown{position:absolute;top:100%;right:0;margin-top:10px;min-width:220px;padding:10px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:100;transition:background var(--transition),border-color var(--transition)}.user-dropdown-info{display:block;padding:12px 14px;font-size:var(--text-sm);font-weight:500;color:var(--text-muted);border-bottom:1px solid var(--border)}.user-dropdown-item{display:block;width:100%;padding:12px 14px;text-align:left;background:none;border:none;color:var(--text);font-size:var(--text-base);font-family:var(--font);cursor:pointer;border-radius:var(--radius-sm);transition:background var(--transition)}.user-dropdown-item:hover{background:var(--bg-hover)}.dashboard-body{display:flex;flex:1;min-height:0}.sidebar{width:var(--sidebar-w);flex-shrink:0;padding:24px 16px;background:var(--sidebar-bg);border-right:none;transition:background var(--transition)}.sidebar-title{padding:0 14px 14px;font-size:var(--text-xs);font-weight:700;color:var(--sidebar-text-muted);letter-spacing:.08em;text-transform:uppercase}.sidebar-nav{display:flex;flex-direction:column;gap:6px}.nav-item{display:flex;align-items:center;gap:14px;width:100%;padding:14px 16px;background:transparent;border:none;color:var(--sidebar-text-muted);font-size:15px;font-weight:500;font-family:var(--font);text-align:left;cursor:pointer;border-radius:var(--radius-md);transition:background var(--transition),color var(--transition);letter-spacing:.01em}.nav-item:hover{background:#ffffff0f;color:var(--sidebar-text)}.nav-item.active{background:#22d3ee1f;color:var(--sidebar-accent)}.panel.dark .nav-item.active{background:#58a6ff26;color:var(--sidebar-accent)}.nav-icon{width:22px;height:22px;flex-shrink:0;display:flex;align-items:center;justify-content:center;opacity:.95}.nav-icon svg{width:22px;height:22px}.main-content{flex:1;padding:32px 36px;overflow-y:auto;background:var(--bg-page);transition:background var(--transition)}.page-title{margin:0 0 8px;font-size:var(--text-2xl);font-weight:700;line-height:var(--leading-tight);color:var(--text);letter-spacing:var(--tracking-tight);transition:color var(--transition)}.update-countdown{margin:0 0 28px;font-size:var(--text-sm);font-weight:500;color:var(--text-muted);transition:color var(--transition)}.content-inner{max-width:1320px}.dashboard .toolbar .btn-secondary{background:var(--bg-card);border-color:var(--border);color:var(--text)}.dashboard .toolbar .btn-secondary:hover{background:var(--bg-hover)}.dashboard .toolbar .btn-secondary.active{background:var(--accent);border-color:var(--accent);color:#fff}.stats-block{margin-bottom:28px}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:20px;margin-bottom:20px}.stats-grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:24px;box-shadow:var(--shadow-sm);transition:box-shadow var(--transition),border-color var(--transition),transform var(--transition);position:relative;overflow:hidden}.stat-card:hover{box-shadow:var(--shadow-md)}.stat-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--accent);border-radius:5px 0 0 5px}.stat-label{font-size:var(--text-xs);font-weight:700;color:var(--text-muted);margin-bottom:10px;text-transform:uppercase;letter-spacing:.06em}.stat-value{font-size:var(--text-2xl);font-weight:700;line-height:var(--leading-tight);color:var(--text);letter-spacing:var(--tracking-tight)}.stat-periods{display:flex;flex-direction:column;gap:6px;font-size:var(--text-sm);line-height:var(--leading-normal);color:var(--text-muted)}.stat-periods-inline{flex-direction:row;flex-wrap:wrap;gap:8px 20px}.stats-support-card h3{margin:0 0 12px;font-size:16px;font-weight:600;color:var(--text)}.agent-label{font-weight:600;margin-right:4px}.agent-name{font-size:12px;color:var(--text-muted)}.chart-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:24px;box-shadow:var(--shadow-sm)}.chart-card h3{margin:0 0 16px;font-size:16px;font-weight:600;color:var(--text)}.chart-bars{display:flex;align-items:flex-end;gap:8px;height:160px}.chart-bar{flex:1;min-width:12px;display:flex;flex-direction:column;align-items:center;font-size:var(--text-xs);font-weight:500;color:var(--text-muted)}.chart-bar-fill{width:100%;border-radius:var(--radius-sm) var(--radius-sm) 0 0;background:linear-gradient(to top,var(--accent),color-mix(in srgb,var(--accent) 70%,white));transition:height .25s ease}.chart-bar-value{margin-top:6px;font-weight:600;color:var(--text)}.chart-bar-label{margin-top:2px}.chart-bars-horizontal{flex-direction:column;gap:10px;height:auto}.chart-row{display:flex;align-items:center;gap:12px}.chart-row-label{min-width:120px;font-size:var(--text-sm);font-weight:500;color:var(--text)}.chart-row-name{margin-left:4px;color:var(--text-muted)}.chart-row-bar-wrap{flex:1;display:flex;align-items:center;gap:8px}.chart-row-bar{height:10px;border-radius:999px;background:linear-gradient(to right,var(--accent),color-mix(in srgb,var(--accent) 70%,transparent));transition:width .25s ease}.chart-row-bar-secondary{background:linear-gradient(to right,var(--success),color-mix(in srgb,var(--success) 70%,transparent))}.chart-row-value{font-size:var(--text-sm);font-weight:500;color:var(--text-muted)}.subchart{margin-top:24px}.subchart h4{margin:0 0 12px;font-size:var(--text-base);font-weight:600;color:var(--text)}.users-layout{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1.2fr);gap:24px;align-items:flex-start}.users-left{display:flex;flex-direction:column;gap:16px}.users-right{position:sticky;top:16px}.table-row-clickable{cursor:pointer}.table-row-clickable:hover td{background:var(--bg-hover)}.table-row-clickable.active td{background:var(--accent-soft)}.form-group{margin-bottom:16px}.form-group label{display:block;margin-bottom:8px;font-size:var(--text-sm);font-weight:600;color:var(--text);letter-spacing:.01em}.form-control{width:100%;padding:14px 18px;background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);font-size:15px;line-height:var(--leading-normal);font-family:var(--font);color:var(--text);transition:border-color var(--transition),box-shadow var(--transition)}.form-control:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.form-control::placeholder{color:var(--text-muted)}.form-control-sm{width:auto;min-width:180px;padding:12px 14px}.form-row{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-end}.form-row .form-group{margin-bottom:0}.form-group-btn{margin-left:8px}.btn{padding:12px 22px;border-radius:var(--radius-md);font-size:15px;font-weight:600;font-family:var(--font);cursor:pointer;transition:background var(--transition),border-color var(--transition),transform .12s ease,box-shadow var(--transition)}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-primary{background:var(--accent);color:#fff;border:1px solid var(--accent);box-shadow:0 2px 10px #0891b24d}.panel.dark .btn-primary{box-shadow:0 2px 10px #58a6ff33}.btn-primary:hover:not(:disabled){background:var(--accent-hover);transform:translateY(-1px);box-shadow:0 4px 16px #0891b259}.btn-secondary{background:var(--bg-card);color:var(--text);border:1px solid var(--border)}.btn-secondary:hover:not(:disabled),.btn-secondary.active{background:var(--bg-hover);border-color:var(--border)}.btn-secondary.active{background:var(--accent);border-color:var(--accent);color:#fff}.btn-danger{background:var(--danger);color:#fff;border:1px solid var(--danger)}.btn-danger:hover:not(:disabled){filter:brightness(1.08);transform:translateY(-1px)}.btn-sm{padding:10px 16px;font-size:14px}.btn-block{width:100%}.alert{padding:14px 18px;border-radius:var(--radius-md);font-size:var(--text-base);line-height:var(--leading-normal);margin-top:16px;border:1px solid}.alert-error{background:color-mix(in srgb,var(--danger) 10%,transparent);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 30%,transparent)}.hint{margin-top:10px;font-size:var(--text-sm);line-height:var(--leading-normal);color:var(--text-muted)}.hint code{background:var(--bg-elevated);padding:3px 8px;border-radius:var(--radius-sm);font-size:12px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:28px;margin-bottom:24px;box-shadow:var(--shadow-sm);transition:border-color var(--transition),box-shadow var(--transition)}.card:hover{box-shadow:var(--shadow-md)}.card h3{margin:0 0 20px;font-size:var(--text-lg);font-weight:700;line-height:var(--leading-tight);color:var(--text);letter-spacing:var(--tracking-tight)}.table{width:100%;border-collapse:collapse;border-radius:var(--radius-md);overflow:hidden}.table th,.table td{padding:14px 18px;text-align:left;border-bottom:1px solid var(--border);font-size:var(--text-sm);line-height:var(--leading-normal)}.table th{background:var(--bg-hover);font-weight:600;font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted)}.muted{color:var(--text-muted);padding:18px 16px;font-size:var(--text-base);line-height:var(--leading-normal)}.toolbar{margin-bottom:24px;display:flex;align-items:center;gap:16px;flex-wrap:wrap}.toolbar-left{display:flex;gap:10px;align-items:center}.toolbar-right{margin-left:auto;min-width:300px;max-width:420px}.toolbar-search{width:100%;padding:14px 18px 14px 48px;background:var(--bg-card) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cpath d='m21 21-4.35-4.35'/%3E%3C/svg%3E") no-repeat 16px center;border:1px solid var(--border);border-radius:var(--radius-md);font-size:15px;line-height:var(--leading-normal);font-family:var(--font);color:var(--text);transition:border-color var(--transition),box-shadow var(--transition)}.toolbar-search:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.layout{display:flex;gap:24px;min-height:0}.ticket-layout{align-items:stretch}.ticket-layout-list{padding-top:4px}.ticket-list-full{width:100%}.ticket-list{width:var(--ticket-list-w);flex-shrink:0;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px;overflow-y:auto;max-height:calc(100vh - 220px);box-shadow:var(--shadow-sm)}.ticket-list:hover{box-shadow:var(--shadow-md)}.ticket-card{padding:18px 20px;border-radius:var(--radius-lg);margin-bottom:14px;cursor:pointer;border:1px solid var(--border);background:var(--bg-page);box-shadow:var(--shadow-sm);transition:background var(--transition),border-color var(--transition),box-shadow var(--transition),transform .12s ease}.ticket-card:hover{background:var(--bg-hover);box-shadow:var(--shadow-md);transform:translateY(-2px)}.ticket-card.active{background:var(--accent-soft);border-color:var(--accent);box-shadow:0 0 0 1px var(--accent),var(--shadow-md)}.ticket-card.closed{opacity:.78}.ticket-card-head{display:flex;justify-content:space-between;align-items:center;font-size:var(--text-base);font-weight:600;color:var(--text);letter-spacing:.02em}.ticket-status{font-size:var(--text-xs);font-weight:700;padding:6px 12px;border-radius:999px;text-transform:uppercase;letter-spacing:.05em}.ticket-card .ticket-status{background:var(--accent);color:#fff}.ticket-card .ticket-status:empty{display:none}.ticket-card.closed .ticket-status{background:#111827;color:#f9fafb}.ticket-card-body{font-size:15px;line-height:var(--leading-normal);margin-top:10px;display:flex;justify-content:space-between;align-items:center;color:var(--text);font-weight:500}.ticket-source{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);font-weight:600;padding:4px 10px;background:var(--border);color:var(--text-muted);border-radius:var(--radius-sm);letter-spacing:.03em}.ticket-source-icon{display:inline-flex;align-items:center;justify-content:center}.ticket-source-icon svg{width:14px;height:14px;fill:currentColor}.ticket-source-label{line-height:1}.ticket-card-date{font-size:var(--text-xs);font-weight:500;color:var(--text-muted);margin-top:10px}.ticket-card-meta{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.tag-pill{display:inline-block;padding:6px 12px;font-size:var(--text-xs);font-weight:700;letter-spacing:.03em;background:color-mix(in srgb,var(--bg-card) 70%,var(--accent-soft));color:var(--text);border-radius:999px}.tag-pill-bug{background:var(--accent);color:#fff;border:1px solid var(--accent)}.ticket-main,.ticket-sidebar{flex:1;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:24px 24px 20px;overflow-y:auto;box-shadow:var(--shadow-sm);transition:box-shadow var(--transition),border-color var(--transition)}.ticket-main:hover,.ticket-sidebar:hover{box-shadow:var(--shadow-md)}.ticket-main{max-width:720px}.ticket-sidebar{width:320px;flex-shrink:0}.ticket-detail-page{display:flex;flex-direction:column;gap:12px}.ticket-page-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:4px}.ticket-page-header-left{display:flex;align-items:center;gap:16px}.ticket-back-btn{padding-inline:14px}.ticket-page-title-block{display:flex;flex-direction:column;gap:4px}.ticket-page-title{margin:0;font-size:var(--text-xl);font-weight:700;line-height:var(--leading-tight);letter-spacing:var(--tracking-tight);color:var(--text)}.ticket-page-subtitle{margin:0;font-size:var(--text-sm);color:var(--text-muted)}.ticket-page-header-right{display:flex;align-items:center;gap:8px}.ticket-main-header-inline{margin-bottom:12px}.ticket-detail-full{display:flex;align-items:flex-start;gap:20px}.ticket-detail.empty{display:flex;align-items:center;justify-content:center;color:var(--text-muted);font-size:17px;font-weight:500}.detail-head{margin-bottom:32px;padding-bottom:28px;border-bottom:2px solid var(--border)}.detail-title-row{display:flex;flex-wrap:wrap;align-items:center;gap:12px 16px;margin-bottom:10px}.detail-title{margin:0;font-size:var(--text-xl);font-weight:700;line-height:var(--leading-tight);color:var(--text);letter-spacing:var(--tracking-tight)}.detail-badges{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.badge{display:inline-block;padding:6px 12px;font-size:var(--text-xs);font-weight:600;letter-spacing:.02em;background:var(--border);color:var(--text);border-radius:var(--radius-sm)}.badge-open{background:color-mix(in srgb,var(--success) 22%,transparent);color:var(--success);border:1px solid color-mix(in srgb,var(--success) 40%,transparent)}.badge-closed{background:var(--border);color:var(--text-muted)}.detail-meta{font-size:var(--text-base);line-height:var(--leading-normal);color:var(--text-muted);margin:0 0 16px;font-weight:500}.detail-player{display:grid;grid-template-columns:auto 1fr;gap:8px 24px;margin:18px 0 0;font-size:var(--text-base);line-height:var(--leading-normal)}.detail-player dt{color:var(--text-muted);margin:0;font-weight:500}.detail-player dd{margin:0;color:var(--text)}.detail-stats{margin-top:24px;padding-top:16px;border-top:1px dashed var(--border);display:flex;flex-direction:column;gap:8px}.detail-stats-row{display:flex;justify-content:space-between;font-size:var(--text-sm);color:var(--text-muted)}.detail-stats-label{font-weight:500}.detail-stats-value{font-weight:600;color:var(--text)}.detail-block{margin-top:24px;padding-top:24px;border-top:1px solid var(--border)}.detail-block-label{display:block;font-size:var(--text-sm);font-weight:700;color:var(--text-muted);margin:0 0 12px;letter-spacing:.03em}.detail-block-row{display:flex;flex-wrap:wrap;align-items:center;gap:14px}.detail-select{min-width:240px;max-width:300px;padding:12px 16px;font-size:15px;font-weight:500;font-family:var(--font);color:var(--text);background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);transition:border-color var(--transition),box-shadow var(--transition)}.detail-select:hover{border-color:var(--text-muted)}.detail-select:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.detail-saved{font-size:var(--text-sm);font-weight:700;color:var(--success);animation:detail-saved-in .25s ease}@keyframes detail-saved-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.detail-error{margin:12px 0 0;font-size:var(--text-sm);color:var(--danger);font-weight:600}.badge-bug{background:color-mix(in srgb,var(--warning) 22%,transparent);color:var(--warning);border:1px solid color-mix(in srgb,var(--warning) 45%,transparent)}.bugs-toolbar{display:flex;align-items:center;gap:12px;margin-bottom:24px}.bugs-filter-label{font-size:14px;font-weight:500;color:var(--text-muted)}.bugs-filter-select{width:220px}.bugs-board{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;min-height:420px}.bugs-column{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px;transition:background var(--transition),box-shadow var(--transition);min-height:200px}.bugs-column-drag-over{background:var(--accent-soft);box-shadow:inset 0 0 0 3px var(--accent)}.bugs-column:nth-child(1) .bugs-column-title{color:var(--accent)}.bugs-column:nth-child(2) .bugs-column-title{color:var(--warning)}.bugs-column:nth-child(3) .bugs-column-title{color:var(--success)}.bugs-column-title{margin:0 0 16px;font-size:var(--text-base);font-weight:700;line-height:var(--leading-tight);letter-spacing:var(--tracking-tight);padding-bottom:12px;border-bottom:2px solid var(--border);color:var(--text)}.bugs-cards{display:flex;flex-direction:column;gap:10px;min-height:100px}.bugs-card{padding:14px 16px;background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);cursor:grab;transition:box-shadow var(--transition),transform .15s ease}.bugs-card:hover{box-shadow:var(--shadow-md)}.bugs-card:active{cursor:grabbing}.bugs-card-dragging{opacity:.7;transform:scale(.98)}.bugs-card-id{font-size:var(--text-sm);font-weight:700;color:var(--text);letter-spacing:.02em}.bugs-card-category{font-size:var(--text-xs);font-weight:600;color:var(--text-muted);margin-top:4px}.bugs-card-preview{font-size:var(--text-sm);line-height:var(--leading-normal);color:var(--text-muted);margin-top:8px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical}.bugs-card-meta{font-size:var(--text-xs);font-weight:500;color:var(--text-muted);margin-top:8px}.bugs-card-link{margin-top:12px;width:100%}.messages-block{margin-bottom:32px}.messages-block-title{margin:0 0 20px;font-size:var(--text-lg);font-weight:700;color:var(--text);letter-spacing:var(--tracking-tight)}.messages-list{max-height:400px;overflow-y:auto;padding:12px 0 20px;display:flex;flex-direction:column;gap:16px}.messages-empty{padding:32px 24px;text-align:center;font-size:var(--text-base);font-weight:500;color:var(--text-muted);background:var(--bg-page);border-radius:var(--radius-md);border:2px dashed var(--border)}.message-wrap{display:flex;flex-direction:column;gap:4px;max-width:100%}.message-wrap.support,.message-wrap.user{align-self:stretch;align-items:flex-start}.message-header{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.message-author{font-size:var(--text-sm);font-weight:600;color:var(--text);letter-spacing:.02em}.message-wrap.support .message-author{color:var(--accent)}.message-time{font-size:var(--text-xs);color:var(--text-muted);font-weight:500}.message{padding:16px 20px;border-radius:var(--radius-md);transition:background var(--transition),border-color var(--transition);box-shadow:var(--shadow-sm)}.message-wrap.support .message{background:var(--accent-soft);border:1px solid var(--accent);border-bottom-left-radius:6px}.message-wrap.user .message{background:var(--bg-card);border:1px solid var(--border);border-bottom-right-radius:6px}.message-body{font-size:15px;line-height:var(--leading-relaxed);white-space:pre-wrap;word-break:break-word;color:var(--text)}.message-media{margin-top:12px;display:flex;flex-wrap:wrap;gap:10px}.message-media-item img,.message-media-item video{max-width:280px;max-height:280px;border-radius:var(--radius-sm);border:1px solid var(--border);object-fit:cover;display:block}.message-media-item.media-video video{max-height:320px;width:100%}.reply-section{padding:28px;background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-lg);margin-top:12px;box-shadow:var(--shadow-sm)}.reply-section-label{display:block;margin-bottom:14px;font-size:var(--text-sm);font-weight:700;color:var(--text-muted);letter-spacing:.03em}.reply-section .reply-textarea,.reply-section textarea{margin-bottom:20px;padding:18px 20px;border-radius:var(--radius-md);border:1px solid var(--border);font-family:var(--font);font-size:15px;line-height:var(--leading-relaxed);min-height:140px;resize:vertical;width:100%;background:var(--bg-card);color:var(--text);transition:border-color var(--transition),box-shadow var(--transition)}.reply-section .reply-textarea:focus,.reply-section textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.reply-toolbar{display:flex;flex-wrap:wrap;gap:14px;align-items:center}.reply-closed{padding:24px 28px;font-size:var(--text-base);font-weight:500;line-height:var(--leading-normal);color:var(--text-muted);background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);margin-top:12px}.users-page .card{max-width:600px}@media (max-width: 900px){.stats-grid{grid-template-columns:repeat(2,1fr)}.bugs-board{grid-template-columns:1fr}}@media (max-width: 700px){.layout{flex-direction:column}.ticket-list{width:100%;max-height:280px}.main-content{padding:16px 20px}.top-header{padding:12px 16px}}.panel{scrollbar-color:var(--border) var(--bg-page)}.panel ::-webkit-scrollbar{width:8px;height:8px}.panel ::-webkit-scrollbar-track{background:var(--bg-page)}.panel ::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.panel ::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}html.panel-dark body::-webkit-scrollbar-thumb,html.panel-dark .main-content::-webkit-scrollbar-thumb,html.panel-dark .ticket-list::-webkit-scrollbar-thumb,html.panel-dark .messages-list::-webkit-scrollbar-thumb{background:#6b7280}html.panel-dark body::-webkit-scrollbar-thumb:hover,html.panel-dark .main-content::-webkit-scrollbar-thumb:hover,html.panel-dark .ticket-list::-webkit-scrollbar-thumb:hover,html.panel-dark .messages-list::-webkit-scrollbar-thumb:hover{background:#e5e7eb}